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Hot water tank went out. Platinum came out same day, and installed a tankless unit, and just in a few hours we are back to having hot water again. Very professional, friendly, and did a great job cleaning up, and taking away the mess. Best of all, these guys know what they’re doing...will use them again in the future for any other plumbing project we have.”
I had a broken water line (original 1940s corrugated pipes). When Colton and Joe came out to do the quote, Colton advised me to call 811 right away so work wouldn't be delayed. I appreciated the follow up call a few days later where I was able to ask a few more questions. The quote Colton gave me was the most reasonably priced. They fit me into their schedule right away. Everyone arrived promptly, the work was completed the same day, and I had my water back on by the early afternoon. Not only was the leak fixed, but I have more water pressure. I will definitely be calling them again for future plumbing needs.
Honestly, these guys were life savers. They came out on a Sunday to replace a failed propane water heater, meaning that they didn't have one on the truck and had to go to several home improvement stores (at the height of COVID-metered limits on getting into places like that). I was grateful for their willingness to get the job done with a minimum of hassle and only a minor extra charge (Sunday work + having to go to several home improvement stores on my behalf.) I'd definitely hire them again.